Black Shawl Cloak Dress | IU – Hotel Del Luna

Each item in our collection undergoes a comprehensive quality inspection process before it's deemed ready for packaging and shipping. During this process, our skilled quality control team meticulously examines every aspect of the product. This includes verifying the material's integrity, ensuring the product matches its description, and checking for any possible defects. Our aim is to ensure that what reaches you is nothing short of perfect.

We offer a 30-day return window from the date you receive your parcel. Should you decide that an item isn't quite what you expected, you have the flexibility to return it within this period. After we receive and inspect your returned item, a refund will be processed to your original payment method.

From the moment your order leaves our warehouse, we'll send you real-time updates directly to your email. These updates will include key milestones in your package's journey, giving you a detailed view of its progress. Whether it's leaving the warehouse, arriving at a sorting center, or being out for delivery, you'll be in the loop. This service ensures that you stay connected to your order's journey, offering transparency and peace of mind until your purchase arrives safely at your doorstep.