Hi Victoria,
We are so sorry for failing to reach your expectations. We thank you for leaving us feedback. Please know that during the month of January, our processing was affected by the delay caused by the Chinese New Year holidays. At that time, our suppliers, warehouse team, and logistics that ship our stocks from our suppliers to our warehouse are not working according to their traditions. We sincerely hope for your understanding. Once they got back, your order was processed quite fast and was shipped out. The transit of the package was also within our 7-15 days estimate.
As for the button issue, please know some of our pants and jeans do not have an already cut buttonhole. A couple of our suppliers do this to show you that no one has worn or has tried it on yet. Your jeans are not defective or similar. You can easily cut the hole in the designated place with a nail scissor.
Our support team will reach out to you shortly to assist you with your concern. We look forward to helping you clear the situation or get a well-suited solution.
All the best & have a nice day!
Your Fashion Chingu Team