Knitted White Turtleneck Pullover | Nayeon – Twice

Shipping Cost

If your order value is below $60 shipping costs are 7.00$.

Due to Covid-19 shipping companies have raised their price. Therefore we have to charge 10.00$ shipping currently.

If your order value is over 60.00$, shipping is free. 

Shipping Times

Every order need an additional processing time of 3-7 business days.

Shipping Times

We really give our best to satisfy every one of our customer in the best way.

To do this we

• • Do a quality inspection for every item before shipping it ✓
  • Offer a tracking number for every order ✓
  • Have a quick support team who is always open for your inquiries ✓

Still are returns & exchanges a thing because of a wrong size or the item is not as expected.

You can easily return an item within 30 days after you received the parcel. Once our warehouse received the item your money will get refunded. If you paid with PayPal you will receive your money most likely within 24 hours. If you paid with credit card or some other payment method it might take up to 7 business days. Please be aware that you need to bear the shipping costs back to our warehouse in China.

To ensure speedy service, please have the following information ready when contacting our Customer Service Department:

1. 1. Your order number
   2. Product name of the item you wish to return.
   3. Reason for requesting a return or exchange (Defective Item Exchange, Size Exchange, Unwanted or Unopened Item Return, Defective Item Repair)
   4. In cases of Size Exchange, provide the size of the item you wish to receive in exchange.