Knitted White Turtleneck Pullover | Nayeon – Twice

Shipping Cost

If your order value is below $35 shipping costs are $10.

If your order value is over $35, shipping is free. 

Shipping Times

Every order need an additional processing time of 3-7 business days.

1. Before measuring it is crucial to know how you want the item to fit and what type of clothing it is.

⇒ Is the item oversized? Is it fitting? Maybe the item is fitting but you want to wear it oversized. Take all these factors into consideration.

2. It is helpful to measure a similar item from your wardrobe and compare it with the measurements of the interested product. That way you can better imagine how the item will fit.

⇒ For example, measure the length of your favorite dress and compare it with the product size. Do you like how short or long it is compared to the one you own?

1. 3. If you are in between two sizes we usually recommend to get the bigger size.

⇒ Going for a bigger size gives you the option to adjust it as needed and takes the risk away that you won't fit in the dress at all.

We really give our best to satisfy every one of our customer in the best way.

To do this we

• Do a quality inspection for every item before shipping it ✓
• Offer a tracking number for every order ✓
• Have a quick support team who is always open for your inquires ✓

Still are returns & exchanges a thing because of a wrong size or the item is not as expected.

If you want to return an item please get in contact with us.

You can easily return an item within 30 days after you received the parcel. Once our warehouse received the item your money will get refunded. If you paid with PayPal you will receive your money probably within 24 hours. If you paid with credit card or some other payment method it might take up to 7 days.

Please be aware that you need to bear the shipping costs back to our warehouse.