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Refunds

I would like to cancel my order

If you change your mind, please contact us as early as possible — ideally within the first 1–3 days after...

How will I get my refund for cancelled orders or out-of-stock items?

All refunds not related to out-of-stock items will be refunded to the original payment method used which can be through...

Will I receive a refund if I refuse the shipment when it is delivered to me?

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide...

Why can’t I return Official Albums, Season’s Greetings, or Lightsticks?

Since Albums, Season’s Greetings, and Lightsticks are limited-edition and collectible items, all sales are final — meaning we can’t accept...

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