To ensure the best possible experience shopping with us, we offer the following services:

Product Quality Inspection: Our warehouse staff is advised to check the quality of every individual item before it gets shipped. Even though you order 10 items, every item runs through an individual inspection process to guarantee that you will receive the clothes in perfect condition.

Tracking Number: Every order will be tracked. It doesn’t matter where you live, you will receive a tracking number where you will easily be able to > Track your Order

Safety & Quality Packaging: Every parcel will be safely shipped in a carton box to ensure that no damage occurs during the shipping process.

High Quality Clothes: We value quality very high and making absolutely sure that every item we are selling is worth it’s price.

Individual Size Chart: Every item has his individual size chart to guarantee the best fit for everyone. For more information about sizing click here

 

How can we help you?

Shipping & Returns

Shipping Time

For all other products is the shipping time worldwide round about 15-25 days. For a more specific estimation look at the table down below.

After we receive your order you will receive a tracking number within 3-7 days.

From that point it takes additional 7-15 days. In some Asian countries it is faster for example in Singapore.

Shipping Time For Specific Countries

Continent Country Delivery Time Shipping Method
America USA 12 - 18 Days E-Packet/USPS
Canada 12 - 18 Days E-Packet
Mexico 12 - 18 Days E-Packet
Brazil 10-20 Days E-Packet
Europe Spain 10 - 15 Days DHL E-Commerce
France 10 - 20 Days E-Packet
Netherlands 10 - 15 Days DHL E-Commerce
Ukraine 10 - 20 Days E-Packet
Switzerland 10 - 15 Days DHL E-Commerce
United Kingdom 10 - 15 Days DHL E-Commerce
Italy 10 -15 Days DHL E-Commerce
Germany 10 -15 Days DHL E-Commerce
Poland 10 -15 Days DHL E-Commerce
Belgium 10 -15 Days DHL E-Commerce
Rest of Europe 10 - 20 Days E-Packet/DHL E-Commerce
Australia Australia 10 - 18 Days E-Packet
New Zealand 10 - 20 Days E-Packet
Asia Russia 10 - 20 Days E-Packet
Japan 10 - 20 Days E-Packet
South Korea 13 - 21 Days E-Packet
Singapore 5 - 10 Days Singapore Post
Indonesia 5 - 9 Days Indonesia Line
Phillipines 5 - 10 Days IE
India 5-8 Days Aramex Express
Rest of the World 10 - 25 Days Mostly E-Packet & DHL


Shipping Cost & Packaging

We are able to offer you free shipping once you reached an order value over 35 USD. If your order value is below $35 you have to pay additional $10 for shipping.

All items of you order will be shipped in one secure carton box. In some rare special case it might be shipped in two parcels. In this case you will receive two separate tracking numbers as well.

 

Not shippable countries

There aren’t any. We are shipping worldwide 🙂

Tracking

You will receive the tracking number via Email after you placed your order within 3-7 days. Please check the item status continuously, so that you don’t miss out to accept your package. You can enter your tracking information right here. 

My package got returned

All shipments that return to our warehouse because incorrect shipping address, failed delivery attempts (i.e. the recipient is unavailable), or unclaimed shipments held by the courier agent. When we are receiving undeliverable shipments, we will notify the customer via Email to arrange for reshipment. All reshipment’s incur handling fees plus reshipment fees.

What is your Return/Exchange policy?

Your are able to to send the item back to us withing 14 days after you received your order. Please get in contact with us and you will get further information about the return address. Please always say your order number in the Email so we can process your inquiry as fast as possible. The costs of the return have to be beared from the customer themself.

Size Information

Which size is the correct size?

All our sizes are stated in US-Sizes. To transfer the US sizes in i.e. EU-Sizes please visit the product page and check the “Size Guide”. At the end of it you will find a Size Conversion Chart which let you convert the US-Sizes in the size from your country.

Every product has an individual size chart?

If you check the Size Guide on the product you will see always different measurements for every product. We want to give our customers the best possibilities to choose the right size.

We highly recommend to compare the measurements from the Size Guide with your own measurements before ordering.

Are these Women or Men Sizes?

Most clothes are of course for women sizes. But don’t worry if you are a man the most sweaters and shirts are gender neutral. That means that, whether you are a man or a woman, if you check your measurements you should be able to find the right size for you.

Size Conversion Chart

The sizes on the product pages are US Sizes.

About Payments

Currency

The amount to pay will be charged in USD. If you live in a country with a different currency, your credit card or Paypal or your local Bank will transfer the money automatically in USD.

Credit Card/ Debit Card Payments

We support almost any kind of credit or debit card.  You can pay with any kind of  Visa, MasterCard or American Express.

PayPal

PayPal is easy as you know it. We will bear all the handling fee’s for PayPal for you, so you don’t have to pay additional. And you benefit from the PayPal buyer protection as well.

SOFORT

SOFORT commonly used by customers in Germany is a payment method to pay in EURO. It is also available for customers in Austria, Belgium, Switzerland, Spain and Italy.

iDEAL

iDeal is also a payment method for paying in EURO. It can be used if you have a valid billing address in the Netherlands.

General Questions

Are The Clothes Original Clothes?

The clothing we are offering, if not stated differently on the product page, are not the original clothing.

Since you probably know the original clothes are hella expensive we made it our mission to  provide similar looking clothes which are affordable for everyone.

Can You Do The Outfit Of ..?

If you have an outfit request just reach out to us and maybe we are able to include it in our store 🙂

Just send us a message with the picture of the outfit on Instagram, or via email to info@fashionchingu.com and we do our very best to offer you a similar looking product.

Anymore Questions? Just leave us a quick message and we will come back to you soon.