❗ COVID-19 Updates

 

Due to Covid-19 shipping companies have raised their price. Therefore we have to charge $10 shipping currently for orders under $60 instead of only $7.

 

> Philippines: It’s possible again to deliver to the Philippines. We’ve switched to DHL Express to make shipments to the Philippines possible again.

 

> Hong Kong: Economy shipping lines have stopped sending to Hong Kong. Therefore shipments are not possible currently.

 

Brazil: Shipments to Brazil are not possible anymore. All shipping companies from China to Brazil have suspended their service.

 

> Serbia: Shipments to Serbia are currently not possible since economy shipping companies have suspended their service to this country.

 

India: Due to the heavy increase in Covid-19 cases in India, shipping companies have suspended their service. Therefore shipments to customers based in India are currently not possible. We’re sorry for the inconvenience.

 

Guam: Shipping to Guam is currently not possible, since China Post Registered Air Mail has suspended their service to this country.

 

Aruba: Shipping to Aruba is currently not possible, since China Post Registered Air Mail has suspended their service to this country.

 

> Peru: Shipping to Peru is currently not possible.

 

> Libya, Venezuela, Guinea-Bissau, Saudi Arabia, Kuwait: The shipping companies that we’re using for this countries have announced to suspend the service temporarily. Therefore shipments are currently not possible.

 

> Philippines: Shipments to the Philippines are currently not possible.

 


Shipping & Returns

Shipping time

The shipping time worldwide is round about 10-20 days. For a more specific estimation for your country, please look at the table down below.

After we receive your order, your order is under processing for 3-7 business days. Once it is processed, it will get marked as completed and you will receive your tracking number via Email.

From that point the actual shipping time is starting.

Shipping time sorted by countries

Shipping Times

ContinentCountryDelivery TimeShipping Method
AmericaUSA7 - 15 Days4PX
Canada12 - 18 DaysE-Packet
Mexico12 - 18 DaysE-Packet
Brazil10 - 20 DaysE-Packet
Argentina15 - 30 DaysChina Post Air Mail
Uruguay15 - 30 DaysChina Post Air Mail
EuropeSpain7 - 15 DaysYun Express
France7 - 15 DaysS.F. Express
Netherlands10 - 20 DaysE-Packet
Ukraine10 - 20 DaysE-Packet
Switzerland10 - 20 DaysE-Packet
United Kingdom7 - 10 Days4PX
Italy7 - 15 DaysS.F. Express
Germany7 - 15 DaysS.F. Express
Poland10 - 20 DaysE-Packet
Belgium7 - 10 Days4PX
Norway10 - 20 DaysE-Packet
Ireland10 - 20 DaysE-Packet
Denmark10 - 20 DaysE-Packet
Luxembourg10 - 20 DaysE-Packet
Sweden10 - 20 DaysE-Packet
Rest of Europe10 - 20 DaysE-Packet/S.F/4PX/Yun Express
AustraliaAustralia7 - 15 DaysYun Express
New Zealand10 - 20 DaysE-Packet
AsiaRussia10 - 20 DaysE-Packet
Japan10 - 20 DaysE-Packet
South Korea13 - 21 DaysE-Packet
Singapore5 - 10 DaysIE-Post/Singapore Post
India5-8 DaysAramex Express
Indonesia5 - 9 DaysIE-Post/Indonesia Line
Phillipines5 - 10 DaysIE-Post
Malaysia5 - 10 DaysIE-Post
Taiwan5 - 10 DaysIE-Post
Thailand10 - 20 DaysE-Packet
Israel10 - 20 DaysE-Packet
Turkey10 - 20 DaysE-Packet
Vietnam10 - 20 DaysE-Packet
Rest of the World10 - 25 DaysMostly E-Packet & S.F Express & E-Quick


Shipping rates

We are able to offer you free shipping once you reached an order value over 60.00$. If your order value is below 60.00$ you have to pay additional 7.00$ for shipping.

All items of you order will be shipped in one package. In some rare special case it might be shipped separately. In this case you will receive two separate tracking numbers as well.

Non-shippable countries

Unfortunately we are not able to ship to the following countries:

  • Reunion
  • Nepal
  • Bahrain

Will my shipment come with a tracking number?

Every order & shipment will come with a tracking number. You will receive the tracking number via Email once your order is marked as completed. The time until your order is marked completed varies between 3-7 business days. Check the tracking status continuously, so that you don’t miss out to accept your package. To help you to stay up to date with your order status, we’re providing Email-tracking-notifications. To access the current tracking status please fill in the tracking number, that you’ve received per email, on this page. You are also able to access your tracking information on the Order-tab on the My-Account page.

My package got returned

All shipments that return to our warehouse because incorrect shipping address, failed delivery attempts (i.e. the recipient is unavailable), or unclaimed shipments held by the courier agent, we will notify the customer via Email to arrange a reshipment. All reshipment’s incur handling fees plus reshipment fees. Reshipment fees will be applied regardless of the original shipment’s eligibility for free shipping. Additional courier charges for return shipping may also apply.

Where does Fashion Chingu ship from?

All orders are processed in China and shipped from our warehouse in Wuhan.

Will I have to pay customs taxes on my shipment?

When ordering from Fashion Chingu, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Fashion Chingu cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

Will I receive a refund if I refuse the shipment when it is delivered to me?

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.

What is your return/exchange policy?

Your are able to to send the item back to us within 30 days after you received your items. Please get in contact with us and you will get further information about the return address. Please always provide your order number in the email so we can process your inquiry as fast as possible.

The shipping costs of the return or exchange to our warehouse in China have to be beared from the customer themself.

» More about our Return Policy

Size Information

10th June - Changed sizing from US-sizes to Asian-sizes

Starting from the 10th June 2020 the sizes on the product pages are in Asian sizes.

 

On the 10th June 2020 we’ve changed our sizes from US-Sizes to Asian Sizes.

 

What does this mean for you?

 

Previously we’ve made the conversion from US-sizes to Asian sizes ourselves. An US-size 4 is an Asian size S, an US Size 6 an Asian Size M, as you can also see in the conversion chart below. Initially, we’ve made this to make the sizing for the global market easier to understand.

We’ve changed it now to Asian Sizes, since a system which is based on S,M,L is much easier to understand and doesn’t always require a very detailed look into the size conversion chart (even though we recommend checking the measurements). Everyone knows Asian sizes are a bit smaller than US & EU sizes, so it’s easier to get an idea which size is fitting for myself. We realized that even visitors from the US are more familiar with a system based on S, M, L and therefore we’ve decided to switch to this system.

Size conversion chart

All sizes are in Asian sizes



Which size is the correct size?

All our sizes are stated in Asian-Size. To transfer Asian Sizes in i.e. EU-sizes (or Australian, UK. etc) please visit the product page and check the “Size Guide”. At the end of it you will find a Size Conversion Chart which let you convert the Asian Size in the size from your country.

Every product has an individual size chart?

If you check the Size Guide on the product you will see always different measurements for every product. We want to give our customers the best possibilities to choose the right size.

We highly recommend to compare the measurements from the Size Guide with your own measurements before ordering.

Are these women or men sizes?

Most clothes are women’s sizes. But don’t worry if you are a man the most sweaters and shirts are gender-neutral. That means that, whether you are a men or a women, if you check your measurements you should be able to find the right size for you.

Payment & Currency

Currency

The amount to pay will be charged in US-Dollar. Other currencies which are displayed in our store, (i.e EURO or Pounds) are only for reference and a very close estimation of the actual price. On the checkout page, you will see the actual purchasing price displayed in US-Dollar. If you live in a country  with a different currency than US-Dollar, your Credit Card provider or Paypal will transfer the money automatically in USD. Keep in mind, that some banks might charge additional fees when paying in an overseas currency.

Credit Card/ Debit Card Payments

We support almost any kind of credit or debit card.  You can pay with any kind of  Visa, MasterCard, Diners Club, Discover or American Express.

Can I pay with someone else's credit card?

Yes. For security reasons, however, our Accounting Department may contact the rightful cardholder to verify the order and the identity of the cardholder.

Can I change my payment method after I've placed an order?

Currently it is not possible to change the payment method after you’ve placed your order. We debit your credit card or PayPal account directly after you’ve placed the order.

If you wish to change the payment method you’ve to get in contact with our support team. They are able to issue a refund to your originally used payment method (as long as the order is under processing  (3-7 business days)) and then you’re able to order the same items a second time.

Can I use more than 1 credit card for my order?

No, we only allow usage of one credit card when checking out. When placing separate orders, you are free to use a different credit card.

PayPal

There are two ways to pay using PayPal: Normal Checkout and Checkout with PayPal.

Normal Checkout

  • After placing items in your Shopping Bag, hit the “Checkout” button.
  • At the “Payment” stage in the checkout process, choose PayPal as your payment option.
  • Click on the yellow PayPal button
  • You will be redirected to the PayPal website. Login to your PayPal account and click “Pay.” If you do not have a PayPal account and do not wish to open one, simply click “pay by credit/debit card” and you will be able to pay without a PayPal account.
  • Click “Continue” to return to Fashion Chingu.

Checkout with PayPal

  • After placing items in your Shopping Bag, hit the “Checkout with PayPal” button. Alternatively, you can use the PayPal button directly on the product page
  • You will be redirected to the PayPal website, where you can review the order summary.
  • Complete the checkout process at PayPal.com and confirm your payment.
  • You will be directed back to the Fashion Chingu order confirmation page.

If some or all of the items in my order are cancelled due to availability issues, will I receive a PayPal refund?

Our customer support will automatically process a PayPal refund if an order is cancelled or partially cancelled due to lack of availability.

PayPal handling fees

Fashion Chingu will bear PayPal handling fees for customer orders or refunds.

General Questions

Are the clothes original brand clothes?

The clothing we are offering, if not stated differently on the product page, are not the original clothing.

Since you probably know the original clothes are hella expensive we made it our mission to  provide similar-looking clothes that are affordable for everyone.

Outfit request?

If you have an outfit request just reach out to us and maybe we are able to include it in our store 🙂

Just send us a message with the picture of the outfit on Instagram, or via email to info@fashionchingu.com and we do our very best to offer you a similar looking product.

Our Services For Every Single Order

Product Quality Inspection

Our warehouse staff is advised to check the quality of every individual item before it gets shipped.

Even though you order ten items, every item runs through an individual inspection process to guarantee that you will receive the clothes in perfect condition.

 

 Tracking Number

Every order will be tracked. It doesn’t matter where you live, you will receive a tracking number where you will easily be able to track your order

 

 High Quality Clothes

We value quality very high and making absolutely sure that every item we are selling is worth it’s price.

 

Individual Size Chart

Every item has his individual size chart to guarantee the best fit for everyone. For more information about sizing click here

Questions? – Drop Us A Message

Leave us a message via phone at  +19 177322650 or via email at info@fashionchingu.com and we will reach out to you within 12 hours.

 

Or just use the contact formular down below.