Update as of December 18, 2022:
Our team is working around the clock to get your orders shipped out.
Orders are being fulfilled one at a time. Please be informed that some orders might only contain your partial order. This means that we have shipped the available items first and the rest are to follow because those products are likely affected by the restrictions delay.
It’s been a week since we posted that the restrictions imposed on our suppliers’ areas have been lifted. Though that situation had already passed, our warehouse processing team is still dealing with the pending orders due to the restocking production delay on our suppliers’ side despite our side working normally. Another factor that might still affect your order would be the local courier services. Since the restrictions happened and some local courier staff was affected by the virus, manpower handling the delivery of stocks from our supplier to our warehouse might be limited.
Over the past few weeks, we have encountered some difficulties. We appreciate your patience as we work through this challenging period. Since the majority of the orders are for gifts for the holiday season, we completely understand how unfortunate it is for this to happen now. Once more, we sincerely apologize for the worry this has caused everyone.
Update as of December 11, 2022:
We gladly inform everyone that the COVID-19 restrictions have been lifted. We know that a lot of orders are affected by the delay so we are thankful to all our patient customers who continually gave us the time to complete their orders.
We would like to explain the situation again for the knowledge of those who were not able to see our previous announcement of the delay. During the first week of November, we have been informed by our warehouse team that some completion of orders will be delayed because of the COVID-19 restrictions that were imposed on our suppliers’ locations. It affected the shipment and arrival of our stocks from our supplier to our warehouse. At first, we believed that it will only last for an additional five to seven days so we posted an update about it and duly informed our customers who had orders that were affected by this situation.
Unfortunately by mid-November, the restrictions were not lifted yet. Basically, most areas in Guangzhou were still affected. By then, we have started partially shipping orders that had other items that were already ready for shipping. We have also continued to send update emails to concerned customers about the delay.
Just two days ago, we were told that the situation is getting better so the restrictions have been lifted. Apologies again for the long waiting time, and thank you for bearing the circumstances with us.
We still cannot completely say that operations are back to normal since we will still be fulfilling the delayed orders but our team will continue to follow up and inform everyone. We are truly grateful that a lot have been so patient and understanding. As usual, if you have any questions, please reach out to our support team.